We are committed to safeguarding your data and providing exceptional support in the event of any data violation. Unauthorized access to sensitive client information, data theft through cyberattacks, accidental data leaks, or internal security breaches. We understand the critical nature of these risks and have robust measures in place to prevent such incidents. However, if a violation does occur, our dedicated team is ready to respond immediately.
For all urgent requests, immediately reachable, contact details are provided below.
Email ID: info@gssoftware.in and nazia@gssoftware.in
Phone No.: 7604092699
Office Landline: 03340089890
Support is provided for issues which include.
Plese Note that before every confirmation, a Software Requirement Specification (SRS) Documentation is offered which includes due to operation is fully explained.
Website support involves technical assistance to address issues related to website functionality, performance, and security.
Troubleshooting and issue resolution.
Restrict access to project files to authorized personnel only.
Perform regular backups of all project files to prevent data loss.
If you require customization/additional coding work then please confirm beforehand because customization/additional work depends on team/developer availability to work on, extra cost and extra timing.
We Begin with an in-depth consultation to understand the client's brand, and target audience. Our Web content developers are responsible for the content of the pages they publish and are expected to abide by the highest standards of quality and consistency. Regularly revise documents and changes or add items as appropriate and Multiple initial concepts and designs are provided as samples for clients' approval.
We provide the support in customization is anything that changes the way the Products look or function relative to how we make the service available to you.If you need customization, we do our best to offer advice and direct you to appropriate resources.
Our Support Service does not cover services supplied by third Parties who are not our clients, services which we did not sell or license to you and for which we do not provide support. We do not give general WordPress support. Please know support is not provided if the support plan has expired.. As we work with paid developers so we can not provide support for free, but you can renew for additional support within the renewal page..
At GS Software the code of conduct aims to address general (and usually, more severe) rules and expectations of a community because we are made-to-order service providers. We have designed a communication medium in such a way that ensures full transparency and consistency amidst interaction between clients.
Use consistent templates and formats for emails, reports, and other documents.
We encourage solicit feedback both Positive and negative.
A review meeting will be scheduled with the client to discuss the issues in detail, and address concerns.
We value professionalism, thus we request you abide by our communication guidelines. Disobeying such norms might lead to a formal written warning and services will be halted until a resolution is reached.
At GS Group we deeply understand that each of our clients has specific preferences. We take the time to listen, understand, and respond to your specific goals and challenges. To support you throughout your journey, we offer multiple channels for follow-up and communication.
Phone calls
Whatsapp group
Office Visit
Zoom Meeting
Emails
As Responsive customer support Our commitment to your success goes beyond just delivering services; it's about building a lasting partnership where your satisfaction and growth are our top priorities.
We may amend this Support Policy from time to time. We may amend this Support Policy from time to time; please check this page to ensure that you are aware of any changes.